Refund & Cancellation Policy

1. Money-Back Guarantee

Buff Busy Babe LLC offers a 14-day money-back guarantee for your first Pro or Enterprise subscription billing cycle. If you are not completely satisfied with the Service, you may request a full refund within 14 days of your first payment. This guarantee applies only to the first billing cycle of your first paid subscription.

2. Eligibility

To be eligible for a refund:

• You must be within 14 days of your first paid subscription charge
• Your account must be in good standing with no violations of our Terms of Service
• You must not have received a refund previously for the same account

Free tier users are not eligible for refunds as the Service is provided at no cost.

3. How to Request a Refund

To request a refund, contact us via one of the following methods:

• Email: support@socialsparkkai.co
• Contact form: socialsparkkai.co/contact

Please include your account email and reason for the refund request. We will process approved refunds within 5-10 business days to the original payment method.

4. Cancellation Policy

You may cancel your subscription at any time:

• Cancel through your Billing page at any time
• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the end of your billing period
• No partial refunds are given for unused days within a billing period
• After cancellation, your account is automatically downgraded to the Free plan

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees for billing cycles beyond the first (after the 14-day guarantee period)
• Free tier usage (no fees were charged)
• Any add-ons or one-time purchases
• Partial month usage after the 14-day guarantee period
• Accounts terminated for Terms of Service violations

6. Chargebacks

We encourage you to contact us directly for any billing concerns before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension. If you have a legitimate dispute, we will work with you to resolve it fairly.

7. Plan Downgrades

Downgrading from a paid plan to Free is handled as a cancellation. Your current plan remains active until the end of the billing period. No refunds are issued for downgrades. You may upgrade again at any time.

8. Trial Periods

Our 14-day free trial does not require payment information. If you choose to subscribe after the trial, your first payment begins the billing cycle covered by our money-back guarantee. If you cancel during the trial, no charges are incurred.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes take effect immediately upon posting. Your continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact

For refund or cancellation questions, contact us at support@socialsparkkai.co or visit our Contact page.