Frequently Asked Questions

We offer three plans: Free (forever free with basic features), Pro ($29/month with full features and a 14-day free trial), and Enterprise ($99/month with team features, API access, and priority support). All plans can be upgraded or downgraded at any time.

Yes. Every paid plan (Pro and Enterprise) starts with a 14-day free trial with full access to all features. No credit card is required to start your trial. The Free plan is always free with no trial needed.

Absolutely. You can change your plan at any time from your Billing page. When upgrading, you will get immediate access to new features. When downgrading, the change takes effect at the start of your next billing cycle.

You can cancel your subscription at any time from your Billing page. After cancellation, your account will be downgraded to the Free plan at the end of your current billing period. You will retain access to your paid features until then.

We offer a 14-day money-back guarantee for your first Pro or Enterprise billing cycle. If you are not satisfied, contact us within 14 days of your first payment for a full refund. Subsequent billing cycles are not eligible for refunds.

Your data security is our top priority. We use industry-standard encryption for all data at rest and in transit. We never sell your data. You can request a full data export or deletion at any time from your Settings page. See our full Privacy Policy for details.

Yes. API access is included in the Enterprise plan. Pro users can request API access as an add-on. Our REST API documentation is available in the dashboard once you have access.

We currently support Instagram, TikTok, Twitter/X, LinkedIn, Facebook, YouTube, and Pinterest. We are continuously adding new platforms based on user demand. Enterprise users can request custom platform integrations.

Yes. SocialSparkKai uses official platform APIs and operates well within safe usage guidelines. Our engagement patterns are designed to mimic natural human behavior. We have a 99.7% account safety rate across all users.

Pro users can connect up to 3 accounts per platform. Enterprise users can connect unlimited accounts per platform. Free users can connect 1 account per platform.

Your data is retained for 30 days after cancellation, giving you time to resubscribe if you change your mind. After 30 days, your content history and analytics are permanently deleted. You can export your data before cancelling.

Yes, our Enterprise plan includes team features with multiple seats, role-based access control, shared workspaces, and team analytics. Contact our sales team for custom team pricing.

Our AI caption engine is trained on millions of high-performing social media posts. It generates platform-optimized captions that match your brand voice. You can provide sample content during setup so the AI learns your unique style.

Yes! We offer personalized demos for Enterprise prospects. Book a demo through our Contact page or by emailing support@socialsparkkai.co. Our team will walk you through the platform and answer all your questions.